Frequently Asked Questions

Please read our FAQ before sending a message.

How long will delivery take?

The most up to date processing times are listed in the top bar of the website. Typically orders ship within 1-2 day via USPS First Class or Priority. Your tracking numbers with shipping updates are automatically emailed.

How does local pick-up work?

Local pick up must be arranged in advanced. We do not have a customer-facing location so this option is always used by longtime customers, friends, and family.  

We’ll bring your order out. Simply, remain in your vehicle and don’t forget to wear your mask 🙂

 

How to arrange order pick up:

Contact us by email with your desired pick up date and time

Await the confirmation response

Then place your order on the site

What tips do you have for managing eczema?

We are by no means licensed professionals or doctors. But after living with eczema since a toddler without much help from the pros I learned a few things and it’s fully manageable. I’ve been off prescribed medications for a few years but still keep an old tube near just in case its needed. So far, so good.

We share most of our tips on our wonderful blog #BYEECZEMA with our online community of sufferers.

My favorite scent is out of stock...

Fresh batches whipped daily. Add the item to your wishlist and check back soon. This allows you to see when all your favorites are back in stock from one screen.

Which payment methods are accepted?

For your convenience we accept ApplePay, PayPal, PayPal Buy Now Pay Later, Visa, Discover, MasterCard, AmericanExpress, and Afterpay.

 

Does limited edition scents or seasonal collections restock?

New collection releases sell quickly! While in season we try to keep them restocked. We will make an announcement when a collection is coming to an official end.

How can I order a custom product or scent?

We’re looking to roll out this option soon thanks to our new website! We’re hoping to have something in place to “build-your-own-butter”. In the meantime, use the contact form below for custom orders.