Frequently Asked Questions

Please read our FAQ before sending a message.

My favorite scent is out of stock...

Fresh batches whipped daily. Add the item to your wishlist and check back soon. This allows you to see when all your favorites are back in stock from one screen.

How long will delivery take?

The most up to date processing times are listed in the top bar of the website.  orders ship via USPS First Class or Priority and tracking numbers with shipping updates are emailed.

How does local pick-up work?

Local pick up is typically rearranged in advanced and used by friends and family, as we don’t have a storefront.  Email to arrange pickup, place your order on the site, once your order is ready for pick up we’ll email you!

Does limited edition scents or seasonal collections restock?

New collection releases sell quickly! While in season we try to keep them restocked. We will make an announcement when a collection is coming to an official end.

How can I order a custom product or scent?

We’re looking to roll out this option soon thanks to our new website! We’re hoping to have something in place to “build-your-own-butter”. In the meantime, use the contact form below for custom orders.

What tips do you have for managing eczema?

We are by no means licensed professionals or doctors. But after living with eczema since a toddler without much help from the pros I learned a few things and it’s fully manageable. I’ve been off prescribed medications for a few years but still keep an old tube near just in case its needed. So far, so good.

We share most of our tips on our wonderful blog #BYEECZEMA with our online community of sufferers.

Which payment methods are accepted online or during pick-up?

For online accept all major credit cards via PayPal with plans to expands this options in the future to include Apple Pay and Amazon payments.

Although cash is accepted for pick-up orders we often do not keep cash on hand so we reccommend electronic payments.

What are the delivery charges for orders from the Online Shop?

Shipping starts at $7. To get an estimate, at checkout update the shipping county.

For For free local pick-up alerts text SHEABUTTER to 33222